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Samuels Jewelers is Closing, We’re Here to Help

Warranty Questions, Repairs, and Special Deals

Questions about your warranty? Scroll down to the section on warranty coverage to learn more.

After 125 years in the jewelry business Samuels Jewelers has filed Chapter 11 bankruptcy and is now in the final days of closing all of its 120 stores. If you were one of their many clients, you are probably wondering where you should go for repairs, service, and new jewelry now. We want you to know, that we’re here to help.

we have decided to make a special offer to all former Samuels Jewelers clients

One of your first questions will probably be about your Samuels Jewelers warranty. Of course, we don’t know all of the details of the Chapter 11 filing, but we have been informed that certain warranty programs are still valid (see below for more details). Whether or not you have a warranty, we have decided to make a special offer to all former Samuels Jewelers clients. Bring in any of your Samuels Jewelers pieces and get 50% off your first repair. This can include ring sizing, replacing missing diamonds, refurbishing, repairing a broken chain, and more.

After your first repair, as a new Arden Jewelers client, you’ll continue to get exceptional quality and value on any needed repair work going forward. Plus you won’t have the burden of required checkups that comes with most warranties. Now you’re not stuck with nowhere you trust to maintain your valuable jewelry. Visit us today to get your discount or just to introduce yourself and browse our totally unique jewelry collection.

Samuels Jewelers closing in Arden Fair Mall
Arden Fair Mall where one of the many Samuels Jewelers is closing. Photo courtesy Coolcaesar at the English Wikipedia

Arden Jewelers has actually come alongside several other local jewelers in the past when they have decided to close. We developed close relationships with stores like Diamond and Gold Vault, Dalin Jewelers, and more. When those stores closed, they referred their loyal clients to us, confident that they would be well taken care of. Now, we want to do the same thing for Samuels Jewelers clients in the Sacramento area and beyond.

If you have never heard of us, we are a family jeweler that has served the Sacramento area for over 30 years. We have built our business on giving our clients exceptional value, quality jewelry, and incredible service. We have a full repair shop on-site including a laser welder which allows us to service and create almost any kind of jewelry you can imagine right here. Read more about our story, checkout some of our testimonials, or better yet, stop by our shop to say hello. We would love to meet you and welcome you to our jewelry family.

Whether you shopped at the Samuels Jewelers in the Arden Fair Mall, the Samuels Diamonds in the Roseville Galleria Mall, or one of their many other local stores in Stockton, Modesto, and beyond we would love to step in and help with any of your jewelry needs going forward.

If you know anyone who was a Samuels client, please feel free to send them our contact info or a link to this article. Now they don’t have to worry about where to go for jewelry repairs, maintenance, and gifts. And, if you were a Samuels client, please visit us today and get your special discount on jewelry repair and service. Or, you can always email, text, or call us with your questions: (916) 481-8006. We can’t wait to meet you.

 What will happen to my warranty coverage?

A quick reminder: we are not Samuels Jewelers and did not buy them or out or take over their warranty coverage in any way. That said, keep reading because you may still have some options.

First, check your warranty paperwork. It should include details about your coverage and numbers to contact to file claims. While we aren’t privy to the details of an Samuels systems, we have been informed that certain warranty programs were through third parties and are still valid.

If you have a lifetime warranty that was purchased after 2013 and before May 2018, your plan may be with Asurion. If so, you can contact Asurion to find out how to get warranty repairs done. If you have a three year service plan purchased after May 2018, your plan may be with Jewelers Mutual, and you can contact Jewelers Mutual to find out more. If your plan is with Jewelers Mutual, you are free to decide where you have your warranty repair work done, and we would love to help you with that.

Whether your coverage is still valid or not, we are here to help service and maintain your jewelry so you’re not stuck without a jeweler. As a Samuels Jewelers client you can get 50% off your first jewelry repair of any kind with us and the same exceptional service that has made us a fixture of Sacramento’s local jewelry market for over 30 years.

How is Arden Jewelers similar to Samuels Jewelers?

We both have a wide range of beautiful jewelry available in-stock and ready to go with a focus on diamonds and engagement rings. We both started as small family jewelers. A quote from the Samuels values statement reads “treat those with whom we come in contact…the same way we would expect to be treated in similar circumstances.” That’s a sentiment we live by everyday here at Arden Jewelers.

How is Arden Jewelers different than Samuels Jewelers?

Being a family owned, independent jeweler outside of the mall allows us to keep our overhead low and our prices low as well. It also has allowed us to curate a truly unique collection of jewelry that you won’t find anywhere else. You will find everything from one-of-a-kind Art Deco masterpieces, to cutting edge modern designers like Mark Schneider, to exceptional values on reconditioned estate jewelry. We also specialize in custom jewelry design and have an on-site repair shop where we work on customers jewelry and make our own pieces.

Can you buy jewelry I don’t want any more?

Absolutely! We have been buying jewelry in Sacramento since we first started, and we can pay more than most jewelers. Learn more about our jewelry buying service here. Our gemologist jewelry buyers pay for the gems and not just the gold weight. Come by today for a free value appraisal.

What services can Arden Jewelers offer?

We pride ourselves on being a full-service jewelry store. In addition to a wide and unique inventory we offer: jewelry repair, insurance appraisals, we buy jewelry, custom design, financing, jewelry finding services, and more. Checkout our services page to learn more.

What people are saying

  1. Frank Chandler says:

    We live near Kansas City, Kansas but I bought a ring for my wife from Samuel’s Jewelers in Stockton, Ca. before 2008. She has a ring designer ring with a signature inside the band which I believe i Ahnadal. She has lost two triangular stones & one diamond shaped stone from the main setting. We had a lifetime warranty for lost stone replacement, cleaning & tightening but are now at a loss as to how we can get these stones replaced. Can you advise?

    • Hi Frank, thanks for commenting, and I’m sorry for the delayed response. Unfortunately, I’m not aware of any continued warranty coverage for purchases made that long ago, but we’re not affiliated with Samuels and don’t have details on their past policies, so check your paperwork if you still have it.

      That being said, we would be happy to help replace your missing stones if you would like to ship the ring to us. We can give you an estimate up front and you would save 50% off on your first repair because you are a past Samuels client. If you want to go that route, just send us a quick email with a picture of the ring and we can give you more detailed instructions. If you don’t want to ship the ring, my best advice would be to find a local, independent jeweler that does on-site repairs.

  2. Irene says:

    If Samuels is out of business.. how are you honoring the warranty amount charged to me in the amount of 139.99?

    • Hi Irene, as we noted above, we are not related to Samuels and we are not honoring any Samuels warranty. We are simply reaching out to past Samuels clients who now find themselves without a jeweler.

      I’m not sure what charge you are referring to, but hopefully this helps clear things up. If you have further questions about a charge from our company (Arden Jewelers), please feel free to contact us directly.

  3. Jessica D Rodriguez says:

    Hi, my fiance purchased my engagement ring in June of 2018, in Tulsa, Oklahoma, they did 2 things, they got him on a 12 month no interest plan, they told him the ring he bought was a 1 1/2 carat or 2 diamond ring. first problem, the 12mon no interest was untrue, immediately he received a bill owing more than what they told him. they said there was no 12 month no interest, than as were looking for wedding bands just 2 days ago, my ring split and a diamond is already missing. Of course I do not have any paper work. What can I do?

    And I forgot to mention that another jewelry store told us that the ring was testing out to be as a mossenite ring, not diamond. So we feel very lied too and don’t know what to do, our wedding is coming up in less than 3 months.

    • Hi Jessica, I’m sorry to hear that. Unfortunately, we don’t have any information about payment plans, but you should be able to contact the bank that the plan was through (they are still in business).

      As far as the stone falling out, if you purchased one of their warranty plans (probably the 3 year plan with Jewelers Mutual) that should still be active and you can use the link in the article to contact them. If you don’t have a warranty plan, you can definitely send the ring to us for repairs. We are offering half off your first repair for past Samuels clients. Just send us an email with pictures of the ring before you ship it, so we can give you shipping instruction. If you don’t want to ship it, my best advice would be to look for a local, independent jeweler who does on-site repairs.

  4. Samantha says:

    I bought a engagement ring & it’s been sitting in this box. My boyfriend propose to me THIS month & 3 diamonds already fell out. Who do I call? How can I get it fixed? samuel’s closed in my city. What can I do? I want to cry because nobody can help me.

    • Hi Samantha, I’m so sorry to hear that. If you bought the ring fairly recently and have a protection plan/warranty of some kind it may still be valid (see the notes about warranties in the post above). If not, we would be happy to take a look at it for you. If you are in the Sacramento area, you can stop by our shop in person, or you can always mail it to us. Otherwise, your best bet would probably be to find a trusted local jeweler that can evaluate the ring to see what repairs/modifications may be needed.

  5. Jessica Wright says:

    I bought a ring at Samuels right before they closed. They stated that I received a 3 year warranty, of course I didnt receive any paperwork with the warranty information on it. I recently lost 2 small diamonds. I dont know what to do. I still am making payments towards this ring with no warranty information. Can you please help me?

    • Hi Jessica, I’m sorry to hear that. It sounds like your warranty is most likely with Jeweler’s Mutual. I would try to contact them first. If they can’t help, you can always take advantage of our half off offer on your first repair. Feel free to email us some pictures of the ring if you want to go that route.

  6. Katie says:

    Warranties purchased in the last 7 yrs most likely is covered by Assurian lifetime warranty or 3yr plan thru Jewlers Mutual please look at your paper work if you purchased prior to 2013 your warranty is no longer valid if you did not renew it prior to 2018

    • Thanks for the info! We have updated the post. 🙂

    • Derek says:

      Asurion does not even show to have samuels as an affiliate for when selecting provider….need help finding out how to get ahold of them

      • Hi Derek, if you still have your warranty paperwork, contact information should be on there. I added a link to the Asurion contact page in the article, but you’re right, I didn’t see Samuels in their phone number list. Maybe you can try reaching out to them on one of their social channels or by chat?

  7. Letita Mims says:

    Is there a way I can get ahold of Samuels Representative. They sold me sapphire earrings and told me they were diamonds. Marked them down from 750 to 150.

  8. Ann Marie Pilgrim says:

    If I were in need of repairs for my ring would I have to send it yo your location in Sacramento? Or do you have other options…I live in Salem OR. I’ve carried warranties with Samuels for over 20 years. Thank you, Ann Marie

    • Hi Ann, thanks for reaching out. First, check your warranty paperwork. If you renewed it after 2013, you might still have coverage (see the updated warranty notes above). That said, we would be happy to offer you 50% off on your first repair with us, but we only have the one location here in Sacramento, CA at this time. Please feel free to contact us to learn more about how we do repairs through the mail.

  9. Stacey Novak says:

    Will you have an Arden Jeweler in Oregon or Washington since we’ve lost our Samuel’s as well?

    • Hi Stacey, thanks for commenting. We just have the one location in Sacramento, CA at this time. But, we have lots of experience doing repairs, jewelry buying, sales, and more through the mail, so we would be happy to help with any jewelry needs that you have.

  10. Deb says:

    I live in Fresno, California. Any information where I could reliably bring my ring in for 6 mo checks? I would like to stay in Fresno. Thanks!!!

    • Hi Deb, thanks for reaching out. Unfortunately, I don’t have a good referral for you in Fresno at this time. That said, we do offer repairs and checkups through the mail if change your mind.

  11. Jimmy scott says:

    So what happens to our lifetime warranty on our jewelry that we paid for? My wife needs to get her ring resized, who covers this? Do we get our money back for our warranty that no longer exists? How’s does this all work now?

    • Hi Jimmy, thanks for reaching out. The first thing I would do is check your warranty paperwork. While we don’t have any inside information, we have heard that certain warranty plans were through third parties and may still be valid (see the updated post above under the warranty section). Of course, our 50% off your first repair offer doesn’t replace a warranty, but we hope it can help ease the transition as you find a new jeweler.

  12. Julie says:

    Hi. My husband and I bought our rings in the Modesto store in 1986, and I’ve been faithfully taking my diamond ring for checkups and cleaning ever since. I was warned at the last one 6 months ago that they may be closing after the new year, so I’m not totally surprised. My question is, do you have any stores in Modesto, or is Sacramento the only one? I do not need any repairs at this time, so how long is this offer good? Thanks.

    • Hi Julie, thanks for reaching out to us. We currently only have the one store in Sacramento, CA, but we also do repairs and checkups through the mail. There is no definite cut off on the 50% offer at this time, so feel free to contact us whenever you need repairs and just mention this offer.

  13. Cheryl Keaser says:

    I bought an engagement ring and wedding band back at the end of September. A week after I bought it a diamond fell out and they replaced it. Since then I’ve had three more diamonds fell out and had them replaced! I just got it back yesterday and wore it for less then 24 hours and guess what? Another diamond is missing today! I got married in October and I have literally worn my engagement ring for a total of 12 days! I am getting very frustrated! I feel like refusing to pay the bill! I know it said all sales are final when I bought it but I never expected the poor quality of jewelry!

    • Hi Cheryl, thanks for commenting, and I’m sorry to hear about your experience. While I can’t offer you any advice on how to get help from Samuels at this point, I can say that we do offer jewelry trade-ins here. If this ring isn’t working out, we can help you find one that will and work out a trade-in value for the old ring. Feel free to contact us if you would like to learn more about that.

  14. Danielle says:

    I have been taking my wedding ring in every six months since 2004. I was told by multiple Samuels employees that we would get some direction and more information by mail in February…at the latest March. Nothing yet and every number they have given me is disconnected or has been busy for seven days. Any help would be appreciated.

    • Hi Danielle, I’m so sorry to hear that. Unfortunately, it’s a common story. We don’t have any inside information on the situation with Samuels, but we’re happy to help with any repairs or maintenance on your jewelry going forward. There are also 3rd party jewelry insurance policies you can look into (like adding a rider to your home owner’s insurance).

  15. Sarah says:

    So we were promised that in January we could opt in for the life time warranty (when we bought my engagement ring they were going thru warranty changes and could not get one at the time) with Rogers Jewelry, we called them 4 separate times at our location where we bought the ring starting in January and they told us to keep waiting and they would call us when we could get it. Well the store closed and now I am so worried something is going to happen to my ring … What should I do?

    • Hi Sarah, thanks for reaching out to us. Unfortunately, we don’t have any inside information on the current state of Samuels or their warranty program. That said, if you didn’t purchase a lifetime warranty at this point, I would probably consider yourself lucky. We haven’t seen any evidence that lifetime warranties will be honored in any way going forward.

      Of course, if you are worried about your ring, the best thing to do is to find a local jeweler who can give you regular checkups. We recommend going in every 6 months to a year to make sure everything looks good and no stones are close to falling out. If you are in the Sacramento, CA area, we would love to help you with that.

  16. Nancy says:

    I bought a watch from samuels who do I call to make my payments now?

    • Hi Nancy, that’s a good question. Unfortunately, since we are not affiliated with Samuels we can’t advise you on where to make payments on our watch. Every phone number for Samuels that we have tried recently has failed to connect. I’m sorry I couldn’t be more helpful to you on this.

  17. Linda Guess says:

    This sounds like what I need. I have a ring with a missing diamond and I would like to have is repaired.. We live in Arizona. How can I get an estimate?

    • Hi Linda, thanks for reaching out to us. We would love to help replace your diamond. Just send us an email with some pictures of the ring, and we’ll get back to you with an estimate for the repairs. Be sure to let us know in your email that you are coming from Samuels in Arizona so we can get you the 50% off discount.

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