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Samuels Jewelers is Closing, We’re Here to Help

Warranty Questions, Repairs, and Special Deals

After 125 years in the jewelry business Samuels Jewelers has filed Chapter 11 bankruptcy and is now in the final days of closing all of its 120 stores. If you were one of their many clients, you are probably wondering where you should go for repairs, service, and new jewelry now. We want you to know, that we’re here to help.

we have decided to make a special offer to all former Samuels Jewelers clients

One of your first questions will probably be about your Samuels Jewelers warranty. Of course, we don’t know all of the details of the Chapter 11 filing, but with all of the stores closing continued warranty coverage doesn’t seem likely at the moment. So, we have decided to make a special offer to all former Samuels Jewelers clients. Bring in any of your Samuels Jewelers pieces and get 50% off your first repair. This can include ring sizing, replacing missing diamonds, refurbishing, repairing a broken chain, and more.

After your first repair, as a new Arden Jewelers client, you’ll continue to get exceptional quality and value on any needed repair work going forward. Plus you won’t have the burden of required checkups that comes with most warranties. We know we can’t replace your existing warranty coverage, but at the very least we want to make sure you’re not stuck with nowhere you trust to maintain your valuable jewelry. Visit us today to get your discount or just to introduce yourself and browse our totally unique jewelry collection.

Samuels Jewelers closing in Arden Fair Mall
Arden Fair Mall where one of the many Samuels Jewelers is closing. Photo courtesy Coolcaesar at the English Wikipedia

Arden Jewelers has actually come alongside several other local jewelers in the past when they have decided to close. We developed close relationships with stores like Diamond and Gold Vault, Dalin Jewelers, and more. When those stores closed, they referred their loyal clients to us, confident that they would be well taken care of. Now, we want to do the same thing for Samuels Jewelers clients in the Sacramento area and beyond.

If you have never heard of us, we are a family jeweler that has served the Sacramento area for over 30 years. We have built our business on giving our clients exceptional value, quality jewelry, and incredible service. We have a full repair shop on-site including a laser welder which allows us to service and create almost any kind of jewelry you can imagine right here. Read more about our story, checkout some of our testimonials, or better yet, stop by our shop to say hello. We would love to meet you and welcome you to our jewelry family.

Whether you shopped at the Samuels Jewelers in the Arden Fair Mall, the Samuels Diamonds in the Roseville Galleria Mall, or one of their many other local stores in Stockton, Modesto, and beyond we would love to step in and help with any of your jewelry needs going forward.

If you know anyone who was a Samuels client, please feel free to send them our contact info or a link to this article. Now they don’t have to worry about where to go for jewelry repairs, maintenance, and gifts. And, if you were a Samuels client, please visit us today and get your special discount on jewelry repair and service. Or, you can always email, text, or call us with your questions: (916) 481-8006. We can’t wait to meet you.

What will happen to my warranty coverage?

While we aren’t privy to the details of Samuels Chapter 11 filing the fact that all of the stores are set to be closed is not an encouraging sign for continued warranty coverage. Please contact Samuels Jewelers directly for more information. What we can say is that we want to help service and maintain your jewelry so you’re not stuck without a jeweler. As a Samuels Jewelers client you can get 50% off your first jewelry repair of any kind with us and the same exceptional service that have made us a fixture of Sacramento’s local jewelry market for over 30 years.

How is Arden Jewelers similar to Samuels Jewelers?

We both have a wide range of beautiful jewelry available in-stock and ready to go with a focus on diamonds and engagement rings. We both started as small family jewelers. A quote from the Samuels values statement reads “treat those with whom we come in contact…the same way we would expect to be treated in similar circumstances.” That’s a sentiment we live by everyday here at Arden Jewelers.

How is Arden Jewelers different than Samuels Jewelers?

Being a family owned, independent jeweler outside of the mall allows us to keep our overhead low and our prices low as well. It also has allowed us to curate a truly unique collection of jewelry that you won’t find anywhere else. You will find everything from one-of-a-kind Art Deco masterpieces, to cutting edge modern designers like Mark Schneider, to exceptional values on reconditioned estate jewelry. We also specialize in custom jewelry design and have an on-site repair shop where we work on customers jewelry and make our own pieces.

Can you buy jewelry I don’t want any more?

Absolutely! We have been buying jewelry in Sacramento since we first started, and we can pay more than most jewelers. Learn more about our jewelry buying service here. Our gemologist jewelry buyers pay for the gems and not just the gold weight. Come by today for a free value appraisal.

What services can Arden Jewelers offer?

We pride ourselves on being a full-service jewelry store. In addition to a wide and unique inventory we offer: jewelry repair, insurance appraisals, we buy jewelry, custom design, financing, jewelry finding services, and more. Checkout our services page to learn more.

What people are saying

  1. Danielle says:

    I have been taking my wedding ring in every six months since 2004. I was told by multiple Samuels employees that we would get some direction and more information by mail in February…at the latest March. Nothing yet and every number they have given me is disconnected or has been busy for seven days. Any help would be appreciated.

    • Hi Danielle, I’m so sorry to hear that. Unfortunately, it’s a common story. We don’t have any inside information on the situation with Samuels, but we’re happy to help with any repairs or maintenance on your jewelry going forward. There are also 3rd party jewelry insurance policies you can look into (like adding a rider to your home owner’s insurance).

  2. Sarah says:

    So we were promised that in January we could opt in for the life time warranty (when we bought my engagement ring they were going thru warranty changes and could not get one at the time) with Rogers Jewelry, we called them 4 separate times at our location where we bought the ring starting in January and they told us to keep waiting and they would call us when we could get it. Well the store closed and now I am so worried something is going to happen to my ring … What should I do?

    • Hi Sarah, thanks for reaching out to us. Unfortunately, we don’t have any inside information on the current state of Samuels or their warranty program. That said, if you didn’t purchase a lifetime warranty at this point, I would probably consider yourself lucky. We haven’t seen any evidence that lifetime warranties will be honored in any way going forward.

      Of course, if you are worried about your ring, the best thing to do is to find a local jeweler who can give you regular checkups. We recommend going in every 6 months to a year to make sure everything looks good and no stones are close to falling out. If you are in the Sacramento, CA area, we would love to help you with that.

  3. Nancy says:

    I bought a watch from samuels who do I call to make my payments now?

    • Hi Nancy, that’s a good question. Unfortunately, since we are not affiliated with Samuels we can’t advise you on where to make payments on our watch. Every phone number for Samuels that we have tried recently has failed to connect. I’m sorry I couldn’t be more helpful to you on this.

  4. Linda Guess says:

    This sounds like what I need. I have a ring with a missing diamond and I would like to have is repaired.. We live in Arizona. How can I get an estimate?

    • Hi Linda, thanks for reaching out to us. We would love to help replace your diamond. Just send us an email with some pictures of the ring, and we’ll get back to you with an estimate for the repairs. Be sure to let us know in your email that you are coming from Samuels in Arizona so we can get you the 50% off discount.

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